Shipping and Return policy

Shipping policy

Free shipping to all locations worldwide for orders over $99,If your order is lower than $99,we have to charge you $29 to make up for my shipping cost.
We ship via TNT World Wide Express,you will receive a tracking number by e-mail after delivery,you can track your package with the tracking number on www.tnt.com .TNT World Wide Express usually delivers in 4-5 working days to all locations worldwide
On some occasions, some of the items may be out of stock or delivery times may be longer than normal,or you select custom size. If this happens, we will notify you immediately, provide an estimate time for delivery and offer you the option of changing or canceling your order.

Please be informed that we cannot ship to PO Box addresses.

Return policy

For any reason you are not satisfied with your purchase, return it within 30 days and we will exchange it or refund money(excluding shipping), whichever you prefer. Should there be any fundamental errors committed by us, such as delivery of a wrong or damaged item, etc., the buyer will be entitled to a full refund.
Custom-made items are, regretfully, non-returnable, unless there is damage or a defect in which case we will happily provide a replacement of the item you ordered.
If you decide to return an item, please first send e-mail to service@handmaderugonline.com and obtain return information. Items are to be returned in the same condition as sold with no damage or alterations.
If your order shows damage when you receive the shipment, please open it in the presence of the delivery service personnel, or at least bring it to their attention when signing for the item. If possible, also please try to obtain a photograph of the damaged package. Contact us immediately and retain all packaging materials.